General

Which Magnilink Magnetic Cable is Right for You? (MAXX vs PRO vs ULTRA)

Magnilink offers three different magnetic cable families — MAXX, PRO, and ULTRA — each designed for different needs. If you’re unsure which one fits your setup, this guide will help you decide. 🔹 MAXX Range – Classic USB-A Compatibility Best for: • Older phones and accessories • Devices using USB-A wall chargers • Basic charging and data transfer Key Features: - USB-A connector - Charging up to 18W (not fast-charging) - Supports data transfer up to 480 Mbps - Round magnetic tip - Compatible with most USB-A devices Available Models: - Magnilink MAXX (straight head) - Magnilink 360 MAXX (pivoting head) - Magnilink 360 MAXX GLOW (pivoting head + animated glowing cable) 🔹 PRO Range – Fast Charging with Power Delivery Best for: • Android users • Fast-charging phones, tablets, laptops • USB-C devices with Power Delivery support Key Features: - USB-C connector - Power Delivery compatible - Charging up to 100W - Supports data transfer up to 480 Mbps - Round magnetic tip Available Models: - Magnilink PRO (straight head) - Magnilink 360 PRO (pivoting head) 🔹 ULTRA Range – Maximum Power & Slim Fit Best for: • Power users with high-performance devices • Laptops, iPads, Steam Decks • Phones with thick cases or narrow port openings Key Features: - USB-C connector - Power Delivery compatible - Charging up to 240W - Supports data transfer up to 480 Mbps - Slim rectangular magnetic tip (case-friendly design) Available Models: - Magnilink ULTRA (straight head) - Magnilink 180 ULTRA (180° pivot head) - Magnilink 360 ULTRA (360° pivot head) ⚠️ Important Compatibility Notes - Magnetic tips are not cross-compatible. The MAXX tips will not work with PRO or ULTRA cables, and vice versa. Always use the correct tips that come with your cable. - USB-C Power Delivery compatibility: Some devices do not support USB-C Power Delivery charging. If you experience issues, try using a USB-C to USB-A adapter to disable PD and switch to standard charging. - Recommended pairing: For best results, use any Magnilink cable with our PowR GaN 65W Charger. 🔎 Need Help Choosing? - Want to use USB-A ports? → Choose MAXX - Want fast-charging for Android or tablets? → Choose PRO - Want maximum speed or slim magnetic tips? → Choose ULTRA - Need a glowing cable? → Choose 360 MAXX GLOW Still unsure? Contact our team here — we’re happy to help

Shipping Information & Common Questions

Wondering when your order will arrive or where it’s coming from? You’re in the right place. Here’s everything you need to know about shipping at Magnilink. 🚚 Where do you ship from? We ship worldwide from our logistics hub near our manufacturing center in Asia. This allows us to keep prices fair and offer free shipping on qualifying orders, while still ensuring fast, trackable delivery. ⏱️ How long does shipping take? Delivery times vary depending on your country and local customs processing. Estimated shipping times: - 🇺🇸 United States: 7–15 business days - 🇬🇧 United Kingdom: 7–12 business days - 🇪🇺 European Union: 6–14 business days - 🇨🇦 Canada: 10–20 business days - 🌏 Rest of World: 12–25 business days ⚠️ These are estimated delivery windows. Delays can occasionally happen due to customs, local postal service, or high-volume periods (Black Friday, Christmas, etc.). 📦 Do I get tracking? Yes! All orders come with tracking information, which will be sent to your email as soon as your order ships. You can also track your order here: 👉 Track My Order 🧾 Will I pay customs or import duties? In most cases, no. We cover VAT and standard import duties for all our shipments. However, in rare cases, your local courier may request additional customs handling fees or unexpected import charges. If this happens, please contact us — we’ll be happy to help or reimburse any eligible fees.--- 📬 I think my order is late — what should I do? If your order hasn’t arrived after the maximum delivery window for your country (see above), please: 1. Check your tracking number 2. Confirm your shipping address is correct 3. Look for a “missed delivery” notice from your local courier If your order is still missing, contact our support team here: 👉 Contact Us We’ll investigate and make sure you’re taken care of. 🔁 What if I entered the wrong address? If your order hasn’t shipped yet, we may still be able to update your address. Please contact us as soon as possible here: 👉 Contact Us If the order has already shipped, we unfortunately cannot reroute it. In that case, please wait for it to return to sender — we’ll contact you when it’s back at our facility. 🧠 Quick Summary - 🌍 We ship worldwide from our main logistics hub in Asia - 📦 Tracking is provided for all orders - 🕒 Shipping time: 7–20 business days (varies by country) - 🛠️ We’re always here to help if your order is delayed