If your Magnilink MAXX, PRO, or ULTRA magnetic cable isn’t working as expected, don’t worry — most issues can be fixed in a few simple steps. Follow the guide below to restore charging functionality quickly.
🧼 Step 1 – Clean the Magnetic Connectors
Dirt, dust, or metallic particles can block the connection between the cable and magnetic tip.
✅ Try this:
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Use a cotton swab with isopropyl alcohol (70% or higher) to clean:
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The cable head
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The magnetic tip
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Or use a can of compressed air to blow out any debris
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Let everything dry completely before trying again
⚠️ Most issues come from micro-debris — this step alone fixes the majority of charging problems!
🔌 Step 2 – Check the LED Indicator
When you plug the cable into a power source:
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Does the LED light turn on?
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✅ Yes = power is flowing
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❌ No = check your charger or cable connection
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Try using a different wall adapter to rule out charger issues.
🔁 Step 3 – Swap or Reinsert Magnetic Tip
If your cable came with multiple magnetic tips:
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Try using a different tip (if available)
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Remove and reinsert the current tip into your device carefully
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Make sure the tip is fully inserted and sits flush
Tip: You can even attach the tip directly to the cable to test the connection without your device involved.
📱 Step 4 – Test With Another Device
To rule out a device-specific issue:
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Try charging a different phone or tablet
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If the issue doesn’t occur with another device, the problem may be with the charging port or software of your original device
⚡ Step 5 – Check USB Compatibility
Some devices (especially newer Android or USB-C devices) may not support charging via USB Power Delivery (PD) when used with magnetic cables.
✅ Try this workaround:
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Use a USB-C to USB-A adapter instead of a USB-C to USB-C wall charger
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This disables PD and provides a more stable charging connection (though slower)
🔄 Step 6 – Check for Intermittent Charging
If charging starts and stops when you move the cable:
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The issue could come from cable bending or tip misalignment
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Try holding the cable straight and avoid rotating the head during use
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For the most stable experience, use a straight-head cable (e.g., Magnilink MAXX, PRO, ULTRA) instead of a pivoting one
✅ Summary Checklist
Question
Try This
Is the LED light off?
Test a different charger
Dirty tip or cable?
Clean with isopropyl alcohol
Charging cuts off when bending?
Hold the cable straight, try a straight model
Tip loose or not sitting flush?
Reinsert or try another tip
Device not charging at all?
Try a different device
Using USB-C PD?
Use a USB-A adapter to disable PD
📩 Still Not Working?
If you’ve tried all the steps above and the issue continues, our team is here to help!
Please include:
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Your order number
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A short description of the issue
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(Optional) A photo or video showing what’s happening
We’ll get back to you as soon as possible!