Frequently Asked Shipping Questions
How soon will my order ship?
Orders paid before 10am AEST on a business day are dispatched the same day from our Sydney warehouse. If you need urgent same-day dispatch after the cutoff, a priority handling fee of $30.00 + GST applies.
Do you offer priority same-day dispatch?
Yes. If you have missed the 10am cutoff but urgently need your order dispatched the same day, please contact our trade team. A priority handling fee of $30.00 + GST applies to move your order to the front of the queue.
Do you ship to PO Boxes?
Australia Post delivers to PO Boxes. However, Direct Freight Express and DHL require a physical street address. Bulky items such as festoon strings and poles cannot be delivered to PO Boxes.
What if my delivery is damaged?
Inspect your delivery immediately. Any damage must be reported with photos within 48 hours of receipt. Contact our trade team at b2bhelp@liquid-leds.com straight away.
What if my parcel goes missing?
If your order has not arrived within the expected timeframe, please contact us. We cannot accept responsibility for lost parcels reported more than 7 days after the dispatch date.
What happens if no one is available to receive the delivery?
If a courier cannot access your location, a redelivery fee may be charged and passed on to you. If you request Authority to Leave (ATL), responsibility for the package passes to you once the courier marks it as delivered.
What if my parcel is returned to sender?
If a parcel is returned to us due to an incorrect address or failure to collect, the courier's return fee will be passed on to you. A fee of $18 also applies for return-to-sender parcels.
Do you offer international shipping?
Yes. We ship internationally via DHL Express and DHL eCommerce. Free international shipping is available on orders over AUD $1,000 (excluding bulky items). Customs duties and taxes may apply depending on your destination country and are the responsibility of the customer.
For full shipping details, visit our Shipping and Delivery Policy or contact our trade team at b2bhelp@liquid-leds.com.