Can I Change or Cancel a Trade Order?

If you need to change or cancel an order, please contact our trade team as soon as possible. Our ability to make changes depends on whether your order has already been fulfilled by our warehouse.

If Your Order Has Not Been Fulfilled

We may be able to cancel or modify your order. Please contact us immediately at b2bhelp@liquid-leds.com or call +61 2 8880 9033 with your order number and the changes required. In some cases we will need to verify with our warehouse team before confirming, so the sooner you contact us the better.

If Your Order Has Already Been Dispatched

Unfortunately we are unable to cancel or modify your order once it has been dispatched. In this case, you are welcome to return eligible items under our trade returns policy once you receive them.

Address Changes After Dispatch

If your order has already been dispatched and you need to change the delivery address, the process depends on the carrier:

Australia Post — contact Australia Post directly to request a redirect
Direct Freight Express — an address change fee will apply. Contact our trade team to arrange
DHL — visit the DHL website for redirect options or contact our trade team for assistance

If you have any questions, please contact our trade team at b2bhelp@liquid-leds.com.