Ordering and Delivery for Trade Customers
LiquidLEDs ships all trade orders from our Sydney warehouse using trusted courier partners.
Shipping Carriers
| Service Type | Provider | Best For | |---|---|---| | Domestic Standard and Express | Australia Post | Residential and PO Boxes | | Domestic Road Express | Direct Freight Express | B2B and Commercial Addresses | | International Express | DHL Express | Speed and Global Tracking | | International Economy | DHL eCommerce and Australia Post | Cost-effective Global Shipping |
Free Shipping Thresholds
| Destination | Free Shipping Threshold | |---|---| | Metro Australia | Orders over $250 (excl. GST) | | Regional Australia | Orders over $375 (excluding bulky items) | | International | Orders over AUD $1,000 (excluding bulky items) |
For orders below these thresholds, shipping starts from $8.00. Custom shipping quotes are available for bulky items, same-day delivery requests and specialised international orders.
Same-Day Dispatch
Orders paid before 10am AEST on a business day are dispatched from our Sydney warehouse that same day.
Priority Same-Day Dispatch
If you have missed the 10am cutoff but urgently need your order dispatched immediately, please contact our trade team. A priority handling fee of $30.00 + GST applies to move your order to the front of the queue for same-day dispatch.
Estimated Transit Times
| Destination | Estimated Transit Time | |---|---| | Sydney Metro | 1 to 3 working days | | Other NSW | 2 to 4 working days | | Brisbane, Canberra, Melbourne and Adelaide Metro | 1 to 4 working days | | Other Capital and Regional Areas | 2 to 7 working days |
Delivery Access and Additional Fees
Please ensure your delivery address is attended and accessible during business hours.
- Redelivery fees — if a courier cannot access your location (for example, locked gates or no one available to sign), a redelivery fee may be charged and passed on to you
- Return to Sender — if a parcel is returned due to an incorrect address or failure to collect, the courier's return fee will be passed on to the customer
- PO Boxes — Australia Post delivers to PO Boxes. However, Direct Freight Express and DHL require a physical street address
If Something Goes Wrong
- Reporting damage — inspect your delivery immediately. Any damage must be reported with photos within 48 hours of receipt so we can lodge a claim with the courier
- Lost parcels — if your order has not arrived within the expected timeframe, please contact us. We cannot accept responsibility for lost parcels reported more than 7 days after the dispatch date
- Authority to Leave (ATL) — if you request a parcel to be left without a signature, responsibility for the package passes to you once the courier marks it as delivered
Warehouse Pickup
Pickup is available for trade customers. Please contact our trade team to arrange a pickup and we will provide the Task number and pickup details.
Pickup address: Ninja Logistics Unit 9, 2 Christina Road Villawood NSW 2163
Pickup is available weekdays during business hours.
For full shipping details, visit our Shipping and Delivery Policy.
If you have any questions, please contact our trade team at b2bhelp@liquid-leds.com or call +61 2 8880 9033.