Home Troubleshooting & Repairs 🔌 Battery & Charging Issues

🔌 Battery & Charging Issues

Last updated on Mar 14, 2025

If your battery is not charging or your skateboard won’t turn on, follow these steps to diagnose and fix the issue.

Step 1: Ensure Proper Charging Procedure

  1. Connect the charger to the battery before plugging into the wall.

    • Line up the charger pins with the battery pins.

    • Push the connector straight in - do not insert at an angle.

    • ⚠️ Do not force the connection or cross the pins, as this can cause damage.

  2. Plug the charger into the wall outlet.

    • The charger light should turn red 🔴 while charging.

    • The charger light will turn green 🟢 when fully charged.

📷 Step-by-step guide: Charging the Battery

Step 2: Troubleshooting Charging Problems

Charger Light Won’t Turn On

  • Try a different power outlet.

  • Check if the charger cable or battery port is damaged (e.g., pins bent, debris / dirt in the connector, pin melted, etc).

Charger Light Stays Green, But the Battery is Dead

  • Unplug the charger for 30 seconds, then reconnect it.

  • Ensure the charger is fully inserted into battery before plugging it in.

  • Try another outlet or test the charger with a different battery (if available).

Battery Not Holding Charge or Draining Too Fast

  • Fully deplete and recharge the battery to recalibrate the indicator.

  • If the battery continues draining quickly, it may need to be replaced.

Battery Won’t Charge or Takes Too Long

  • Ensure all connections are secure and that the charger light turns red when plugged in.

  • If the battery is too hot or too cold, let it return to room temperature before charging.

  • Inspect the charger cable and battery port for visible damage or dirt.

Step 3: Battery is Fully Charged but Skateboard Won’t Turn On

  1. Check the ESC and battery connection.

    • Ensure the battery is firmly plugged into the ESC (the skateboard’s main controller).

    • If the connection is loose, unplug and securely reconnect it.

  2. Turn on the ESC properly.

    • Quickly press the 🔘 ESC power button once and wait 5 seconds.

    • If the ESC is working, a green LED light will turn on inside the skateboard (📷 see below):

  3. Try turning the ESC on manually.

    • Spin one of the skateboard wheels as fast as possible by hand.

    • If the ESC is functional, the system should detect motion and power on.

  4. Try holding the power button.

    • Press and hold the power button for 2-3 seconds, then release.

    • Wait up to 10 seconds for the green LED light to turn on.

    • Avoid pressing the power button multiple times in quick succession.

  5. Try turning the board on with the charger plugged into the ESC (no battery connected).

    1. If the board turns on only when plugged in, the issue could be with the battery’s connection to the ESC or the battery / ESC may need to be replaced.

Step 4: Still Having Issues?

If your skateboard still won’t turn on, contact our support team for further troubleshooting.

Next Steps:

For battery care, longevity, and safety tips, visit our Battery Safety & Maintenance Guide