Order Management

Can I change my shipping address after placing an order?

To cancel or update the shipping address on an order, please email us at support@justcalendars.com.au or submit a support ticket through our website. Important Note: Our customer service team typically responds within 24-48 hours. However, our warehouse team may dispatch orders faster than we can respond to emails. While we will do our best to update an address before shipping, we cannot guarantee it once processing has begun. Please double-check all details at checkout, as Just Calendars cannot be held responsible for incorrect addresses or other errors provided by customers. Thank you for your understanding.

How can I cancel my order?

If you need to cancel an order, kindly reach out to us at support@justcalendars.com.au with your order number included. Please note: Order cancellation is not always possible. We strive to respond to your request promptly, but there are instances where the order may have already entered the fulfilment stage, making cancellation unfeasible. We advise treating each order as final, though we will make every effort to accommodate cancellation requests where feasible.

Can I change my billing details after placing an order?

Unfortunately, billing details cannot be changed once an order has been placed due to the specifics of the chosen payment method. If you need to change these details, you will have to cancel and re-place your order. However, a delivery order can always be changed if it has not been dispatched yet.