Returns & Exchanges

How do I make a return?

Return by mail To initiate a return for store credit or exchange, please visit our Returns Portal. You will need your order number handy to get the process started. Return in store You can visit our retail store located in Ocean Beach, San Diego and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached. Please visit us during our posted store hours. Address: 4887 Voltaire Street, San Diego, CA 92107 Return process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, you will receive store credit, exchange, or a refund, less the 10% per item refund fee (waived with Checkout+), in an email within 2-3 days of receiving the items back to our HQ. All exchanges will be send out within 72 hours of receiving the returned item. International Returns Due to the intricacies of shipping and duties on international shipments, orders shipped outside of the United States are not eligible for return or exchange. Non-Returnable items Certain items may not be eligible for return. These items will be clearly marked on the product page. Imperfects reserves the right to deny any store credit returns or exchange if it does not meet our Policy requirements. We ask that all customers utilize Imperfects' Returns Portal where you may ship the return to us via a traceable carrier and insure the full amount of the merchandise you are sending back. We are not responsible for missing packages.

Return Policy

At Imperfects, we set out to craft quality products that last through your Human Experience. If your order isn’t quite right, we’re happy to help through an exchange, store credit, or refund – subject to the policies below.  RETURN & EXCHANGE WINDOW Returns and exchanges must be initiated 30 days after receiving your order. To manage your order, click here. ELIGIBILITY REQUIREMENTS  To be eligible for a return or exchange, all items must be:  - Unworn and unwashed - Free of pet hair, odors, stains, or blemishes - Returned in original condition, neatly folded, and in the original bag - Original hang tags attached - Original invoice/receipt included  Items returned are subject to review and quality control upon arrival.  Items returned with pet hair, odor, dirt, or other blemishes may be accepted at our discretion and will incur a $20 blemished-item fee, which will be deducted from your refund or store credit.  RETURNS AND EXCHANGE OPTIONS - EXCHANGES - Exchanges may be for the same item or different item with the balance paid out as store credit or the additional cost charged at checkout. - Exchange may be done instantly, but is subject to a credit card hold until the returned item is processed. - Discounts applied at purchase will be honored unless the item is Final Sale - Customer is responsible for return shipping - Shipping & Handling Fee: $15 (waived with Checkout+)* - RETURN FOR STORE CREDIT - Store credit is issued via Shopify gift card - Customer is responsible for return shipping - Shipping & Handling Fee: $15 (waived with Checkout+)* - RETURN FOR REFUND - Refunds are issued to the original payment method (store credit is refunded as store credit) - Customer is responsible for return shipping - Shipping & Handling Fee: $15 (waived with Checkout+)* - Transaction Fee: 10% per item (waived with Checkout+)* *Checkout+ may be purchased as insurance for return and exchange shipping fees. Checkout Plus fees are applied optionally at the time of initial checkout. FINAL SALE ITEMS Products marked as Final Sale are not eligible for return or exchange.  Items purchased during promotional events – including but not limited to our Pre-Fall Event, Black Friday, Cyber Monday, or any promotional event – are Final Sale. No exceptions. ORDER CHANGES & ALTERATIONS (PRE-SHIPMENT ONLY) Orders may be modified within 24 hours of purchase, provided the order has not shipped. Available options include: - Order cancellation - Item swap - Shipping method change - Shipping address update - Contact information update To manage your order, click here. REPAIR & HARDWARE RETURN POLICIES We stand behind our hardware and construction.  - Brass Tack Buttons: Lifetime repair coverage  - Customer ships item to Imperfects - Repair covered by Imperfects - French Buckles: 180-day replacement policy  - Imperfects ships replacement buckle - Customer has the option to purchase a replacement buckle outside of the 180 days - Sew-On Buttons: 180-day replacement policy - Imperfects will ship replacement buttons INTERNATIONAL ORDERS  Due to shipping costs, customs, and duties, international orders are not eligible for returns or exchanges.  If you have questions about your order, please contact our customer support team prior to initiating a return.  Thank you for choosing Imperfects!

How long does an exchange take?

Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information inside as soon as your exchanged item is shipped. To start an exchange, please visit our Returns Portal.