Returns & Exchanges

How do I make a return?

Return by mail To initiate a return for store credit or exchange, please visit our Returns Portal. You will need your order number handy to get the process started. Return in store You can visit our retail store located in Ocean Beach, San Diego and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached. Please visit us during our posted store hours. Address: 4887 Voltaire Street, San Diego, CA 92107 Return process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, you will receive store credit in an email within 2-3 days of receiving the items back to our HQ. All exchanges will be send out within 72 hours of receiving the returned item. International Returns Due to the intricacies of shipping and duties on international shipments, orders shipped outside of the United States are not eligible for return or exchange. Non-Returnable items Certain items may not be eligible for return due to final sale, or other reasons. These items will be clearly marked on the product page. Imperfects reserves the right to deny any store credit returns or exchange if it does not meet our Policy requirements. We ask that all customers utilize Imperfects' Returns Portal where you may ship the return to us via a traceable carrier and insure the full amount of the merchandise you are sending back. We are not responsible for missing packages.

Return Policy

USA ORDERS At Imperfects we set out to craft products that last through your Human Experience. In the event that you do need to return your Imperfects order you may make an exchange or return your products for store credit. Imperfects is not offering refunds on orders at this time, no exceptions. Returns must be initiated within 14 days of receiving your order. To be eligible for return, all products must be returned unworn, unwashed, free of pet hair and in their original condition with the original price tags intact, as well as the original invoice/receipt. We ask that all garments are folded neatly and placed in the poly bag the garment arrived in. For online orders, we offer exchanges for different sizes across the same product or returns for store credit based on the order value paid. We do not offer credit for the cost of original shipping label or shipping insurance, and are not responsible for return shipping cost. Products marked as Final Sale are not eligible for return or exchange. Products purchased during our Pre-Fall Event, Black Friday/Cyber Monday Event or during any other promotional sale are Final Sale and are not eligible for return or exchange. No exceptions. INTERNATIONAL ORDERS Due to the intricacies of shipping and duties on international shipments, orders shipped outside of the United States are not eligible for return or exchange.

How long does an exchange take?

Once your package is received, exchanges are processed and shipped within 2-4 days. You will receive a confirmation email with new tracking information inside as soon as your exchanged item is shipped. To start an exchange, please visit our Returns Portal.