Recommended Solution
2 mins
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Tap “View your order” in your order confirmation or Track order on our site for instant insights. You'll get timely updates on its progress.
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It's normal for tracking to take a few days to update. This is due to courier integration. So you don't need to worry if:
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You've not had an update
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The package appears to be delayed
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Tracking says 'delivered' but it's not
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We understand the excitement of waiting for your order and appreciate your patience; however, 96% of tracking concerns resolve themselves within a few days.
Slower Solution
48 hours
If you've waited over 2-weeks, you can contact us via email. Response time: 24-48h. Make sure to include your order number in the email. We may need to ask for a verification method.
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Not happy with this solution? Get in touch with our wonderful support team! We'll sort things out. Allow 24-48h.