Help center | Help center

Setting up a Help center

Commslayer allows you to offer a full help center for your store, that can be linked from your website and through the chat widget. To set up the Help center go to Tools -> Help center. From there you can: 1. Write your first article by clicking New article 2. Check all your articles from My articles 3. Create categories and customize the look and feel from Settings 4. Check a live preview of your Help desk Check the follow guides to further customize your Help center: - Creating categories to group articles - Adding locales to your Help center to have it support multiple languages - Customizing the look and feel of the Help center

Last updated on Aug 27, 2025

Creating help categories to group articles

Categories keep your Help center organized and group articles under the same section. To create categories, go to Help center > Settings > Categories: When creating a category, you can define it's icon, title, URL slug. You can also move categories around (i.e. move one category above the other in the Help center) by going to Help center > Categories and clicking to drag the category:

Last updated on Aug 27, 2025

Add Help articles in multiple languages

You can translate your Help center to multiple languages by adding a new locale from Help center > Settings > Locales > Add locale. Once your new locale is created, you'll be able to find from the Switch portal button on the Help center main page. You can add the translated to the new locale by Switching to your new locale portal and creating the new articles there.

Last updated on Aug 27, 2025

Customizing the look and feel of the Help center

To customize the look and feel of your Help center to better fit your brand you can: - Choose a logo, name and URL slug from Help center > Settings > Basic information - Define a theme color, page title, header text and link back to your home page in Help center > Settings > Portal customization - Add multiple languages to your Help center from Locales

Last updated on Aug 27, 2025

Set up a custom domain for your Help center

You can now set up a custom domain for your Help center, in example: help.commslayer.com To do this, head over to Help center > Settings > Custom domain and click Add subdomain This will then give you the CNAME values you should add to the DNS settings on your domain. Once the CNAME values are added on your domain, just click Refresh.

Last updated on Aug 25, 2025