Setting up a contact form
For setting up a contact form, there are two options:
1. Native Shopify “Contact us” form
The standard contact form included with every Shopify theme sends each submission to your designated support address,
where you can reply from your support inbox.
How to setup the basic form
Limitation: The form is basic and does not support advanced fields such as dropdowns or multi-step workflows.
2. Shopify Forms app connected through Flow
If you require a more flexible form—such as a multi-step questionnaire for wholesale requests or warranty claims—use
Shopify Forms and connect it to Commslayer with Shopify Flow.
Submissions are delivered to the specified Commslayer inbox, with the customer shown as the sender, enabling direct
replies.
Sending Shopify Forms submissions to Commslayer
Note: These instructions are for the Forms app, the native contact us page sends form submissions to your store email
automatically.Â
https://www.youtube.com/watch?v=JsFsNy2ro_U
1. Create and test the form in the Shopify Forms app, submitting a test entry for use in Flow setup.
2. Create a new workflow.
- Trigger: Metaobject entry created. The test submission should appear.
- Action: Commslayer Helpdesk & Chat → Create a ticket.
3. Populate the “Initial note” field with the required variables, for example:
{{metaobject.firstName}}
{{metaobject.email}}
{{metaobject.formSubmittedAt}}
4. Select the destination inbox by entering the email address of the appropriate Commslayer inbox.
Save the Flow, submit another test entry, and confirm that the ticket is created as expected.
For additional assistance, contact karri@commslayer.com