How spam detection works
Commslayer catches spam automatically depending on your inbox type.
Standard email inboxes use built-in spam scoring. Emails with a high spam score are moved to the Spam folder before they reach your inbox. This is always on.
Gmail inboxes rely on Gmail's own spam filtering. Emails that Gmail flags as spam are synced into your Spam folder in Commslayer automatically. No setup needed.
Spam folder
The Spam folder lives in your sidebar alongside Open, Snoozed, and Resolved. All spam conversations land here, whether caught automatically or marked manually by your team.
Spam conversations are hidden from your regular inbox, excluded from reports, and the AI agent won't respond to them.
Mark a conversation as spam
Right-click any conversation and select Mark as spam. This does three things:
- Moves the conversation to the Spam folder
- Blocks the contact
- Auto-routes future messages from that contact to Spam
Blocking is contact-level. When you block a contact, all their conversations move to spam.
Recover a false positive
Found a real customer in the Spam folder? Right-click the conversation and select Not spam. This unblocks the contact, moves the conversation back to Open, and future messages arrive normally.
Blocklist
View and manage all blocked contacts in Settings -> Blocklist. You can see who blocked each contact (or "System" if it was auto-detected), when they were blocked, and unblock them directly from here.