Connect your email to Commslayer – Namecheap

Connect your email to Commslayer using the recommended Standard setup. This guide is for domains managed in Namecheap.

Time required: About 10 minutes

Before you start

You'll need:

Access to your Namecheap account (domain DNS settings)
Access to your email provider's settings to set up forwarding
An email address on your domain (like support@yourstore.com) with a mailbox you can forward from — not a free @gmail.com address

Step 1: Create your inbox in Commslayer

Go to Settings → Inboxes and click Add inbox
Select **Email **
Choose Standard setup (the recommended option)
Enter your support email address (e.g., support@yourstore.com)
Give your inbox a name (e.g., "Support" or your store name)
Click Create inbox

Commslayer will show you two DNS records to add. Keep this page open.

Keep this page open — you'll need to copy values from it.

Step 2: Add DNS records in Namecheap

Open Namecheap DNS settings

Log in to Namecheap
Go to Domain List and click Manage next to your domain
Click the Advanced DNS tab

Add the DKIM record

Under Host Records, click Add New Record
Set the type to TXT Record
Fill in:
- Host: Copy from Commslayer (looks like xxxxxxxx._domainkey) — Namecheap automatically appends your domain, so don't add it yourself
- Value: Copy the long string from Commslayer
- TTL: Automatic
Click the green ✓ checkmark to save

Add the Return-Path record

Click Add New Record again
Set the type to CNAME Record
Fill in:
- Host: Copy from Commslayer (looks like pm-bounces)
- Value: Copy from Commslayer
- TTL: Automatic
Click the green ✓ checkmark to save

Verify your records

Go back to Commslayer and click Verify. Records usually verify within a few minutes but can take up to 48 hours to propagate.

Step 3: Set up email forwarding

Set up forwarding in your email provider to send incoming emails to Commslayer.

Log in to your email provider's settings or control panel
Find Forwarding, Email routing, or Email rules
Create a rule to forward all incoming email to the address shown in Commslayer
Save and enable the rule

Important: Many providers send a confirmation email to verify the forwarding address. This email arrives in your Commslayer inbox — check there, find the confirmation email, and click the link. Forwarding won't work until you do this.

Note for Namecheap Email Hosting users: If your mailbox is hosted by Namecheap, you can set up forwarding directly from the Namecheap Email panel under Private Email → Manage → Forwarding.

Tips:

Use forward or redirect (not "send as" or "reply to")
Forward all messages, not just specific ones
Keep a copy in your original inbox if you want a backup

Step 4: Test your setup

Send a test email to your support address from a different email account. It should appear in your Commslayer inbox within a minute or two.

Only new forwarded emails will appear in Commslayer — historical emails are not imported.

Common issues

Forwarding not working

Check your Commslayer inbox for a confirmation email from your email provider — you must click the link before forwarding activates. This is the most common issue.

DNS records not verifying

Wait up to 48 hours for propagation
Check whatsmydns.net to see propagation status
Make sure you didn't include your domain twice in the Host field
Copy values exactly — no extra spaces

Emails not appearing in Commslayer

Verify forwarding is enabled and active
Check that the forwarding address is correct (copy it fresh from Commslayer)
Look for any filters or rules that might be intercepting emails

Provider blocking external forwarding

Some providers block forwarding to external addresses by default. Check your provider's documentation or contact their support to enable it.