Home Getting started Connect your email to Commslayer – GoDaddy

Connect your email to Commslayer – GoDaddy

Last updated on Mar 03, 2026

Connect your email to Commslayer using the recommended Standard setup. This guide is for domains managed in GoDaddy.

Time required: About 10 minutes

Before you start

You'll need:

  • Access to your GoDaddy account (domain DNS settings)

  • Access to your email provider's settings to set up forwarding

  • An email address on your own domain (e.g. support@yourstore.com) — not a free @gmail.com address

Step 1: Create your inbox in Commslayer

  1. Go to Settings → Inboxes and click Add inbox

  2. Select **Email **

  3. Choose Standard setup (the recommended option)

  4. Enter your support email address (e.g. support@yourstore.com)

  5. Give your inbox a name (e.g. "Support" or your store name)

  6. Click **Create inbox **

Commslayer will show you two DNS records to add. Keep this page open.

Step 2: Add DNS records in GoDaddy

Open GoDaddy DNS settings

  1. Log in to GoDaddy

  2. Go to My Products → find your domain → click DNS

  3. Click Manage DNS

Add the DKIM record

  1. Click Add New Record

  2. Set the type to TXT

  3. Fill in:

    • Name: Copy from Commslayer (looks like xxxxxxxx._domainkey) — GoDaddy appends your domain automatically, so don't add it yourself

    • Value: Copy the long string from Commslayer

    • TTL: Leave as default (1 hour)

  4. Click Save

Add the Return-Path record

  1. Click Add New Record

  2. Set the type to CNAME

  3. Fill in:

    • Name: Copy from Commslayer (looks like pm-bounces)

    • Value: Copy from Commslayer

    • TTL: Leave as default

  4. Click Save

Verify your records

Go back to Commslayer and click Verify. Records usually verify within a few minutes but can take up to 48 hours.

GoDaddy note: GoDaddy sometimes auto-appends your domain to the Name field. Double-check you haven't ended up with something like pm-bounces.yourstore.com.yourstore.com.

Step 3: Set up email forwarding

  1. Log in to your email provider's settings or control panel

  2. Find Forwarding, Email routing, or Email rules

  3. Create a rule to forward all incoming email to the address shown in Commslayer

  4. Save and enable the rule

Important: Many providers send a confirmation email to verify the forwarding address. This email arrives in your Commslayer inbox — check there, find the confirmation email, and click the link. Forwarding won't work until you do this.

Use forward or redirect — not "send as" or "reply to". Forward all messages, not just specific ones.

Step 4: Test your setup

Send a test email to your support address from a different email account. It should appear in your Commslayer inbox within a minute or two.

Only new forwarded emails will appear in Commslayer — historical emails are not imported.

Common issues

Forwarding not working

Check your Commslayer inbox for a confirmation email from your email provider — you must click the link before forwarding activates. This is the most common issue.

DNS records not verifying

  • Wait up to 48 hours for propagation

  • Check whatsmydns.net to see propagation status

  • Make sure you didn't duplicate the domain in the Name field

  • Copy values exactly — no extra spaces

Emails not appearing in Commslayer

  • Verify forwarding is enabled and active

  • Check that the forwarding address is correct (copy it fresh from Commslayer)

  • Look for any filters or rules that might be intercepting emails

Provider blocking external forwarding

Some providers block forwarding to external addresses by default. Check your provider's documentation or contact their support to enable it.

Need help?

Contact us at karri@commslayer.com if you get stuck.