Why is the AI agent only replying to ~40% of comments?
If you've noticed that your AI agent isn't replying to every social media comment, this is expected behavior, not a bug.
Commslayer intentionally limits the AI agent's reply rate on social media comments to around 40% of new comments. This is a system-level safety restriction we've put in place on our end.
Why does this restriction exist?
This limit is designed to protect your brand's social media accounts. Replying to every single comment at high volume, especially on Meta platforms (Facebook and Instagram), can trigger spam detection and negatively impact your ad reputation or even risk getting your account flagged or banned.
By keeping the reply rate at a controlled level, we ensure the AI agent helps you engage with customers without putting your ad account or social presence at risk.
What should you do?
If you're seeing the AI agent reply to roughly 40% of comments, everything is working as intended. We recommend monitoring the situation for 1 to 2 days to observe the pattern.
However, if the AI agent is not replying to any comments at all, that's something we'd want to investigate. In that case, please reach out to us at karri@commslayer.com and we'll look into it for you.