You can connect multiple Shopify stores to your Commslayer account, letting you manage support for all your stores from one place.

Each Shopify store can only be connected to one Commslayer account at a time. If you're trying to add a store and see the error "Shop already connected to a different account", it means the store is currently linked to another Commslayer account and needs to be disconnected first.

How to Add Another Shopify Store to Your Commslayer Account

1. Log into your Commslayer account
2. Click the top-left sidebar
3. Select "Add New Account"
4. Go to Settings → Shops
5. Click "Add Shop"
6. Follow the prompts to install the Commslayer app on the new Shopify store
7. The new store will then appear under Settings → Shops

Note: Each Shopify store can only be connected to one Commslayer account at a time. If you encounter an error stating the shop is already connected elsewhere, you'll need to disconnect it from the previous account first.

If you've lost access to the old account, contact support with your Shopify store URL (e.g., mystore.myshopify.com).

For stores used for payments, uninstall the Commslayer app from Shopify first, then reinstall it on the correct Commslayer account.