How to move a Shopify store to a different Commslayer account

Each Shopify store can only be connected to one Commslayer account at a time.

If you're trying to add a store and it doesn't connect, it may already be linked to a different Commslayer account.

This guide walks you through how to disconnect the store from the incorrect account and add it to the correct one.

Before you start

Make sure you have access to:

• The Commslayer account you want the store connected to

• The Shopify admin for the store

• The email address used for each Commslayer account (if you manage more than one)

Step 1: Disconnect the store from the other Commslayer account

1. Log in to the Commslayer account where the store is currently connected

2. Go to Settings → Shops

3. Find the Shopify store you want to move

4. Click Disconnect

This removes the store from that Commslayer account.

Step 2: Uninstall the Commslayer app from Shopify

1. Log in to your Shopify admin

2. Go to Apps

3. Find Commslayer

4. Click Uninstall

This ensures the store is fully disconnected before reconnecting it.

Step 3: Add the store to the correct Commslayer account

1. Log in to the Commslayer account where you want the store connected — double-check that you're logged into the correct account

2. Go to Settings → Shops

3. Click Add Shop

4. Follow the prompts to install the Commslayer app again

What you should see after

Once completed:

• The Shopify store appears under Settings → Shops in the correct Commslayer account

• The store is no longer listed in any other Commslayer account

• Messages and activity are routed correctly