If you need to change the email address linked to your Shopify shop in Commslayer, follow the steps below.
What you'll need
Before reaching out, please have the following ready:
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Your Shopify shop URL (e.g. mystore.myshopify.com)
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The current email on the account
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The new email you want to use
Recommended: Add the new email to your existing account
The easiest and safest way to change your email is to add the new email as a user to the account that already has your shop connected. This preserves your existing setup — inboxes, AI agent, automation rules, and more.
To do this:
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Log in to Commslayer with your current email.
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Go to Settings → Agents.
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Click Add Agent and enter the new email address.
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The new email will receive an invitation to join the account.
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Once accepted, the new user will have access to the same account and shop.
If you no longer have access to your current email and can't log in, contact our support team with the details listed above and we'll help you get the new email added.
Important notes
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Shops used for payments cannot be disconnected. This is why adding the new email to the existing account is the recommended approach.
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If you have any issues with the process, reach out to our support team and we'll walk you through it.