When adding a new email inbox, you may see a message asking you to contact support before proceeding. This is not an error - it's a one-time verification step that takes about 5 minutes to resolve.
How to get this resolved
Send an email to karri@commslayer.com with:
- Your account email address
- The email address you're trying to connect
- Your myshopify URL (e.g. yourstore.myshopify.com)
We typically respond within a few hours during business hours.
What happens next?
Once we verify your account, we'll lift the restriction and reply to confirm. You can then proceed to add your email inbox normally by going to Settings → Inboxes → Add inbox → Email.
The restriction is only lifted once - after that, you can add additional email inboxes without contacting us again.
Still having trouble?
If you've already had the restriction lifted but are still seeing this message:
- Try logging out and back in
- Clear your browser cache
- Contact us again - there may be another issue we need to look at