Sometimes things don’t work as expected: pages don’t load correctly, buttons don’t respond, or the app behaves strangely.
Before escalating an issue to our Support team, we strongly recommend trying this basic troubleshooting step: clearing the site data from your browser.
This helps resolve many issues related to cached files and outdated local data.
📝 Note: These steps do not help if you are experiencing slowness or performance issues in the app. In those cases, please contact our Support team directly.
How to clear site data (recommended first step)
These steps are shown using a typical browser like Chrome or other Chromium-based browsers.
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Open the web app in your browser.
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Right-click anywhere on the page.
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Click on Inspect - This will open the Developer Tools panel, usually on the right or bottom of your screen.
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In the Developer Tools panel, look at the top bar of tabs (e.g. Elements, Console, Network, etc.).
Click on the » arrows (chevrons) next to Elements to reveal more tabs. -
Select the Application tab.
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In the left sidebar, find the Storage section and click on Clear site data.
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Click the Clear site data button.
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Once completed, refresh the page (or close and reopen the tab).
What happens when you clear site data?
Clearing site data may:
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Log you out of the app (you may need to sign in again)
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Remove some locally stored preferences or cached resources
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Force the app to reload fresh data, which often resolves display or loading issues
When to contact Support
You should contact Support if:
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The issue persists after clearing site data and refreshing the page, or
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You are experiencing slowness/performance issues in the app (in this case, you can skip this troubleshooting step and reach out directly).
When contacting Support, please:
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Include a short description of the problem.
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Add screenshots if possible.
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Mention whether you already tried clearing site data.
This helps us investigate faster and provide a more accurate solution.