Our AI can reply in many languages, but it still processes instructions in English. Until we launch full multilingual embeddings, follow these guidelines:
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Write all agent instructions in English. The AI translates its replies for the customer.
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Keep your knowledge content in English whenever possible. A single source language helps the agent respond faster and more accurately.
Multilingual embeddings are coming soon. When they’re available, you’ll be able to give instructions and knowledge in any supported language.