Contact Us
We're here to help with any questions about your HeatCape product.
How to Reach Us
Email Support The fastest way to reach us is through email. Our support team typically responds within 24 hours.
Before You Contact Us
To help us assist you faster, please have ready:
- Order number (for order-related questions)
- Email address used for the order
- Clear description of your question or issue
- Photos or video (especially helpful for troubleshooting or damage claims)
What We Can Help With
- Order status and tracking
- Product setup and usage questions
- Troubleshooting heating issues
- Returns and exchanges
- Warranty claims
- Shipping inquiries
- General questions
Response Times
- Standard inquiries: Within 24 hours
- Urgent issues: We prioritize damaged items and defects
Response times may be longer during peak seasons.
Helpful Resources
Before reaching out, check if your question is answered here:
Setup & Usage
- How to Use Your Heated Shawl Blanket
- How to Use Your Full Back & Shoulder Heating Pad
- Caring for Your HeatCape Product
Troubleshooting
Orders & Shipping
We'd Love Your Feedback
Enjoying your HeatCape? We'd love to hear about it! Having issues? Let us know so we can make it right.