Defective Product & Warranty Claims
If your HeatCape product has a defect, we're here to help make it right.
30-Day Warranty
All HeatCape products come with a 30-day warranty from the date of delivery covering manufacturing defects.
What's Covered
- Heating element failures
- Electrical defects
- Controller malfunctions
- Manufacturing defects in materials
What's Not Covered
- Damage from drops, impacts, or mishandling
- Damage from improper use or not following instructions
- Normal wear and tear
- Damage from water exposure (unless product is designed for it)
Within 30 Days of Delivery
If your product is defective within the warranty period:
- Contact us with your order number
- Describe the issue in detail
- Send a video showing the problem (this helps us diagnose the issue)
- We'll provide a replacement or refund
Outside 30-Day Warranty
If your product develops issues after 30 days:
- Contact us and describe the issue
- We may be able to offer troubleshooting assistance
- Replacement parts may be available for purchase
- We'll do our best to help, though warranty coverage no longer applies
Before Claiming a Defect
Please check our troubleshooting guide first - many issues have simple solutions:
How to Submit a Warranty Claim
Contact our support team with:
- Order number
- Date of delivery
- Description of the defect
- Video showing the issue