Return & Refund Policy

We want you to be happy with your HeatCape purchase. Here's our policy for returns and refunds.

Return Window

You have 30 days from delivery to request a return or replacement.

Refund Options

If you're not satisfied with your purchase, we offer two options:

Option 1: 50% Refund (Keep the Product)

Receive 50% of your purchase price back to your original payment method
Keep the product - no need to return it
Fastest resolution

Option 2: 100% Store Credit

Receive full purchase value as store credit
Use toward any future HeatCape purchase
No return required

Defective Products

If your product is defective (not heating, stopped working, etc.):

Contact us with a short video showing the issue
We'll verify the problem and ship a free replacement
No need to return the defective item - you may dispose of it

How to Request a Return/Refund

Email us at info@heatcape.com
Include your order number
Describe the reason for your request
We'll respond with your options

After 30 Days

Unfortunately, we cannot process returns or refunds after the 30-day window has passed. For defective products outside this window, please contact us and we'll do our best to help.