Customs, Duties & Import Taxes
Customs, Duties & Import Taxes
Important information for international orders.
What Are Customs Duties and Taxes?
When ordering internationally, your package may be subject to:
- Import duties - Fees charged by your country's customs authority
- VAT/GST - Value-added or goods and services tax
- Customs processing fees - Administrative fees charged by carriers
These are set by your local government, not by Elavure.
Who Pays These Fees?
Customers are responsible for all customs duties, taxes, and fees that may apply to international orders. These charges
are not included in your order total and will be collected separately.
When Are Fees Charged?
Duties and taxes are typically collected:
- Upon delivery by the carrier
- Before package release from customs
- Charged to the recipient, not the sender
How Much Will I Pay?
Rates vary by country and product type. Factors include:
- Your country's import regulations
- Product category and value
- Shipping method
We cannot predict exact amounts as they're determined by your local customs authority.
Tips for International Orders
- Check your country's duty-free threshold
- Be aware fees may apply before delivery
- Contact your local customs office for specific rate information
- Ensure your phone number is correct so carriers can reach you
Refused Deliveries
If you refuse a delivery due to customs charges:
- The package will be returned to us
- Return shipping costs will be deducted from any refund
- Original shipping costs are non-refundable
Questions?
Contact our support team if you have questions about international shipping.