🇬🇧 UK Shipping

Standard Shipping – FREE on orders over £99

Delivered via Royal Mail Tracked 48, please allow 3–5 working days for delivery. A tracking link sent by email once your order is dispatched.

Haven’t received your order after 7 working days? Contact: support@ebiketuner.com

UK Express Shipping

Delivered via Royal Mail Tracked 24, please allow 1–2 working days for delivery. A tracking link provided by email once your order is dispatched.

🇺🇸 USA Shipping - FREE on orders over $99

US orders are shipped from our UK warehouse. Before shipping an order, we will contact you via email or whatsapp to ensure the product you ordered is compatible with your ebike.

Once confirmed, all orders are dispatched within 24 hours, with a shipping time of 5-7 business days. A tracking link sent by email once your order is dispatched.

The shipping service we use is fully tracked via USPS once your shipment lands in the US. We take care of all Tariff charges and all import paperwork so there's no surprise fees when your order arrives in the US

A few important things to note:**

We’ll contact you by email to confirm your bike’s make, model, and year before we dispatch your order.

We can’t ship any US order without this information as this helps us avoid compatibility issues and costly returns.

Due to the updated US import process, some delays may occur. Please keep this in mind before placing your order.

Still waiting for your order after 10 business days? Contact: support@ebiketuner.com

🇦🇺 Australia - FREE on orders over $199

AU orders are shipped from our UK warehouse. Before shipping an order, we will contact you via email or whatsapp to ensure the product you ordered is compatible with your ebike.

Once confirmed, all orders are dispatched within 24 hours, with a shipping time of 5-7 business days. A tracking link sent by email once your order is dispatched.

The shipping service we use is fully tracked via Aus Post once your shipment lands in AU.

A few important things to note:**

We’ll contact you by email to confirm your bike’s make, model, and year before we dispatch your order.

We can’t ship any AU order without this information as this helps us avoid compatibility issues and costly returns.

Still waiting for your order after 10 business days? Contact: support@ebiketuner.com

🌍 All Other Countries

We can ship to other countries worldwide on request. Shipping is paid and depends on your location. All international orders are sent Delivery Duty Unpaid — you may be charged customs/import fees

📦 Import Charges & Customs

Other than the United States, we ship on a Delivered Duty Unpaid (DDU) basis. This means any import duties, taxes, or fees are your responsibility. Orders returned due to unpaid customs or failed delivery may have these fees deducted from your refund. Please check with your local customs authority before ordering.

🕛 Order Cut-Off Times

Same-day dispatch cut-off: 12pm (UK time). Orders placed after 12pm Friday will ship the following Monday.

🔁 Returns & Refunds

We offer a 30-day return policy on all orders. If you've changed your mind, please email support@ebiketuner.com with your order number, name & contact number. We will provide you with the details to safely return your order.

We've made returns easy for you, please do not return an order without contacting us first as we have a system in place.

Once your return is received, refunds can take up to 7 working days to process.

Please note:

Return shipping costs are deducted from the final refund amount (unless your product is faulty). Items returned in used condition or without their original packaging will be charged a 10% restocking fee. Damaged items may be charged 50%.

⚙️ Faulty or Defective Items

All off our tuning kits come with a manufacturer’s warranty. The length of warranty depends on the brand.

If your product becomes faulty within the warranty period, we’ll replace it for free. If you think your item is defective? Email us at support@ebiketuner.com — we’ll sort it as quickly as possible

Shipping & Returns