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Orders

Tracking, order errors or product faults.
7 articles

I would like to edit my order

Please double-check your cart before you complete your order as we’re often unable to modify or make edits once it’s been placed. Self-Service Edit: Before your order is shipped, you can cancel your order, or edit your shipping address via your confirmation email or customer account. Once your order has been shipped, we cannot edit your order and please don't rely on sending us an email as even though we have an amazing customer service team and tickets are answered within 24 hours, we don't have 24 hour support and can't guarantee we will get to your message in time. Still haven't answered your question? Contact us.

Last updated on Jun 12, 2025

My order was never delivered

If your address is correct: For domestic orders (USA, NZ & AU): Most domestic orders are delivered within 6 working days. If your order has not arrived in double the expected delivery time frame (12 business days) after it was shipped, please reach out to our customer service team by replying to your order email or contact us here and we will begin an investigation with the courier service. Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory). For international orders: Most international orders are delivery within 8-16 working days (it varies form country to country). If your order has not arrived 20 business days after it was shipped please reach out to our customer service team by replying to your order email or contact us here and we will begin an investigation with the courier service. Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory). You can view your order details and tracking by logging into your account HERE (using the email that you ordered with) or by hitting the link from your order confirmation email My address is incorrect For orders that have not been shipped yet, you can easily update your shipping address. View this article to learn how: There was a mistake in my shipping address Orders that have already been shipped, with an incorrect or incomplete address will not be replaced or refunded. If the order is returned to the sender then we will reach out when it has been received with the next steps to get the order to you. I was notified that my order was delivered, but it isn't there Your tracking shows that your order has been delivered, but you can't find it? That's not good to hear that it isn't there for you! Before we go any further, please: - Check for the parcel anywhere else it may have been left and check with anyone else who may have accepted it or taken it in for you? - It could also have been left in a safe place - Wait at least 24 hours after you get the delivery notification, as often they can be delivered the next day 95% of the time it is one of those things so if you can please do that first and then if it's still nowhere to be found, contact us.

Last updated on Jun 12, 2025

Faulty or Wrong Item

Received the wrong item We're sorry to hear that there was a mistake in your order. We apologize for the error our team made in packing your order and we'd like to make this right for you. Please let us know about it by emailing us: simply replying to your order confirmation email or contact us HERE. You will need your order number and ideally a photo and explanation of the items in your order so that we can get onto fixing this for you right away. Received a faulty item While manufacturing errors are very rare for us, as with all clothing, they do happen. If you received an item with a manufacturing fault and it is within 6 months of prucahse, please let us know right away by simply replying to your order confirmation email or contacting us here. You will need your order number or proof of purchase and a photo and explanation of the fault as well as letting us know if your shipping address is unchanged so that we can get a replacement pair to you as soon as possible.

Last updated on Jun 12, 2025

How do I track my order?

When your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a tracking link. You can view previous orders and their status from your account page also. Follow this link to log in or to create an account (with the email address that you used at checkout). The shipping confirmation email will be sent to the email address you used when confirming your order - the same email address you would have received your order confirmation email at. If you did not receive an order confirmation email when you placed your order, please check your spam folder and any alternate emails you may have used. If you still cannot find any order confirmation emails, please contact us.

Last updated on Jun 12, 2025

There is a delay in my order being delivered

Delayed order? Thats sucks! We do our best to ship orders out as soon we can with reliable carriers. Sometimes, though, for a small percentage of orders, there can be delays due to a wide array of reasons, from a sorting machine breaking, public holidays, to strikes or wildfires. Please check your tracking details via the tracking link sent when we posted your order, as that will give you the most up-to-date info. In the majority of cases, it will get moving again soon. You can also track your order via your account, or simply at our order tracking page What should you expect? For 96% of orders, these are the expected delivery times: For domestic orders (USA, NZ & AU): Your orders should be delivered within 6 business days. At times, there are delays within the postal system that are out of our control, no matter how fast we get your order sent. If your order has not arrived in twice that time (12 business days after it was shipped) please reach out to our customer service team by replying to your order email or contacting us here and we will begin an investigation with the courier service. Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory). For international orders: Your orders should be delivered within 8-16 business days, and this varies from country to country and time of the year. At times there are delays within the postal system that are out of our control, no matter how fast we get your order sent. If your order has not arrived 20 business days after it was shipped please reach out to our customer service team by replying to your order email or contacting us here and we will begin an investigation with the courier service. Once a response is received from the courier service, undelivered orders will be fully replaced or refunded (based on available inventory). You can view your order details by clicking the link in your order confirmation email or by logging into your account HERE (using the email address associated with your order).

Last updated on Jun 12, 2025

There was a mistake in my shipping address

Please double-check your checkout information before you complete your order, however, if you have already placed your order, your shipping address can be edited, by you, up until the point when your order is being packed (order marked as "shipped" when the shipping label is created.) If your order has not yet shipped, you can edit your shipping address from your order confirmation email OR by clicking on the order from your customer account. If your order has already shipped, we are unable to change your shipping address and the address is final. If we receive your order back to our warehouse due to an incomplete/incorrect address we will be in contact to collect the correct information and get it re-sent.

Last updated on Jun 12, 2025

Contact Us

Either reply to your order confirmation email, or fill out the form here: https://creeperssocks.com/pages/contact-us

Last updated on Jun 12, 2025