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Subscription

8 articles

How can I cancel my subscription?

Canceling a subscription is straightforward. You can manage this anytime by logging into your account. Please make sure you’re using the email address used to place your first order when logging into your account.

Last updated on Oct 09, 2024

How will I know when my next subscription order is arriving?

You can view your next order date anytime by logging into your account. Here you can view or update your next order date to suit your needs. Once your subscription is processed and shipped, we’ll send you a tracking link.

Last updated on Oct 09, 2024

Can I pause or skip a delivery in my subscription?

Yes or course! Pausing or skipping your subscription is straightforward. You can manage this anytime by logging into your account and selecting "manage products."

Last updated on Oct 09, 2024

Will I receive a notification before my subscription renews or charges me?

Yes, 6 days before your renewal, you will receive an email/SMS to make sure you still want the item.

Last updated on Oct 09, 2024

How can I update the products in my subscription?

Updating your subscription is straightforward. You can manage this anytime by logging into your account and selecting "manage products."

Last updated on Oct 09, 2024

How do I update my subscription address?

You can manage this anytime by logging into your account. If you need help, reach out to us! Note that this will be applied to future orders and will not change the address of any other orders placed.

Last updated on Oct 09, 2024

What should I do if I receive an order confirmation for a subscription I didn’t intend to sign up for?

If you receive an order confirmation for an unintended subscription, log in to your account and cancel the subscription. In most cases, your order will have already been processed and be on its way, but you can refuse the package upon delivery or follow the return instructions we can provide.

Last updated on Oct 09, 2024

How can I change the frequency of my subscription?

Changing the frequency of your subscription is easy. You can manage this anytime by logging into your account.

Last updated on Oct 09, 2024