Shipping Information

How long does an order take to deliver?

We offer FREE standard shipping on all US orders over $55.00. Once shipped, domestic orders within the U.S. normally arrive within 5 -7 business days. International orders typically arrive in 6 to 12 business days, but can sometimes take up to 45 days to arrive. Delivery times will vary based on country. Inclement weather conditions, mail carrier issues, and customs may all cause delays in transit.

How can I check the status of my order?

Once your order has been shipped, an email containing the tracking details of your order will be provided. You can also check your account with us to see the status of the orders you have placed. You can log in to your account by clicking here.

Can I track my package?

Yes, you can easily track your packages. Once your order has been shipped by our fulfillment center, you will receive an email containing the tracking details. This email will allow you to monitor the progress of your shipment and know exactly when to expect your Chill Pill products. If you did not receive a shipping confirmation email with your tracking information, please don't hesitate to contact us. You can send a support ticket to hello@chillpillshop.com, and our customer service team will assist you promptly in providing the necessary tracking details.

When will my order arrive?

Free shipping on US orders over $65! We ship all orders within 24-48 hours, and here's when you can expect delivery: US Orders: 5-7 business days after shipping International Orders: Typically 6-12 business days, though customs processing can occasionally extend delivery up to 45 days depending on your country. We know waiting isn't fun. If your order seems delayed, weather, carrier issues, or customs can sometimes slow things down. Need to check on your package? Just email us at hello@chillpillshop.com and we'll help track it down.