Ordering Information

Can I modify my order after it's been placed?

We understand that sometimes you may need to make changes to your order. We can modify orders as long as our fulfillment center has not yet shipped your order. If you need to change your order details, please contact our customer service team as soon as possible to request the modification. Once your order leaves our warehouse, we are unable to make any changes. If your order has already been shipped, you have the option to either process a return or deny receipt of the delivery when the carrier attempts to deliver it to your home. Please contact us once you have denied delivery so we can monitor the shipment. We appreciate your understanding and will do our best to accommodate your needs whenever possible.

Can I cancel my order?

We understand that mistakes happen! If you need to cancel your order, please reach out to us immediately, and we'll do our best to help. However, once your order has been shipped, we're unable to cancel it. If we're able to successfully cancel your order, please note that it may take 5-7 days business days to complete the refund. Reimbursement of funds will be allocated to the original payment method. Don't worry, though—if your order is already on its way, you can still process a return once it arrives. Just follow the instructions in our Refund Policy, and we'll take care of the rest. Thanks for your understanding and for choosing The Chill Pill!

Will I have to pay any additional customs, duties or VAT fees when I receive my order?

Depending on your country, it is possible that you will be charged one or more of these fees when you receive your order.    Please note that all international orders are charged in US dollars. International charges are based on the standard exchange rates between your currency and the US dollar at the time of purchase or refund.Depending on your country, it is possible that you will be charged one or more of these fees when you receive your order.    Please note that all international orders are charged in US dollars.  International charges are based on the standard exchange rates between your currency and the US dollar at the time of purchase or refund.

Lifetime Warranty

For as low as $12.00, you can avail a Lifetime Warranty to enjoy the following benefits: ✅ One-time replacement for your Chill Pill™ device ✅ We cover shipping for your replacement ✅ Valid for both Chill Pill™ models Our Guarantee: The Chill Pill™ Lifetime Warranty is your pass to lasting tranquility. Whether it's pre-meeting jitters or elusive sleep, we've got you covered. If your device ever lets you down, we'll replace it once - no questions asked. It's not just a warranty; it's an investment in your long-term peace of mind. What's Covered: One-time replacement for a Chill Pill™ device purchased directly from our online shop. Each warranty is tied to one specific Chill Pill™ device. Not valid for purchases from Amazon or other partner platforms. How It Works: • Contact us if your device malfunctions • Ship it back to us (we'll cover shipping) • Receive a one-time brand-new replacement at no extra cost Secure your Chill Pill™ Lifetime Warranty today and ensure your stress-busting companion stays by your side for years of better days and restful nights.