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Shipping Information

Do you offer free shipping? Yes! All U.S. orders over $50 ship for free. For orders that do not qualify for free shipping, shipping costs are calculated at checkout. How quickly will my order ship? We pack and ship orders Monday–Friday and Sunday and typically dispatch within 24 hours of receiving your order. You’ll receive a tracking email as soon as your package is on its way. How long will delivery take? Delivery times depend on the shipping method you choose at checkout, starting from the day after your order leaves our warehouse: - USPS Ground Advantage: about 3–8 business days - FedEx OneRate: about 2-3 business days Weekends and holidays aren’t counted as business days, and occasional carrier delays (e.g., during holidays or after major events like COVID‑19) may occur. Is the packaging discreet? Absolutely. We ship in plain packaging with no branding, so no one can tell what’s inside. Do I need to be home to accept the package? Our orders don’t require a signature and will be delivered to your mailbox or doorstep. Do you ship internationally? We ship worldwide using USPS International (typically 8–14 business days). Shipping times vary by destination and customs processing. Orders may be subject to import taxes or customs duties—please check your country’s regulations before ordering. We recommend looking into any local restrictions to ensure the product can be received once shipped. SavedBy Shipping Insurance For added peace of mind, you can add SavedBy Shipping Insurance at checkout. When selected, your order is protected against loss, theft, and damage in transit. If something goes wrong, you can request a replacement or refund directly through SavedBy. The cost is a small fee based on your order value, shown next to the insurance toggle in cart/checkout. How it works 1. Add at checkout: Toggle SavedBy Package Protection in your cart/checkout. The small fee is shown before you pay. 2. Get your claim link: You’ll receive a separate SavedBy email with a “File a claim” button. 3. File if needed: Use that link to submit your claim with basic details (and photos for damage). What’s covered - Lost in transit (package stops updating or never arrives) - Stolen after delivery (marked “delivered” but you can’t locate it) - Damaged on arrival (items arrive broken/defective) Good to know - Coverage applies only if you add SavedBy before completing your order. - Claim timing and simple documentation requirements are shown in your SavedBy email/portal. - Replacements or refunds are issued once your claim is approved. Where to file a claim Click “File a claim” in the SavedBy email you receive after checkout. If you can’t find it, check spam or search your inbox for “SavedBy.”

Last updated on Sep 26, 2025

Warranty, Returns & Exchanges

Returns & Exchanges We stand behind our products. If you’re not completely satisfied, you may return unused items purchased on our website within 30 days of delivery for a refund or exchange. How to start a return Email order number and photos of the unused item(s) to support@cartisan.tech. We’ll provide return instructions and process your refund or exchange once the items arrive. Used products Due to the nature of our products, we cannot accept returns on used items for legal and hygienic reasons. This is standard across our industry. If you’re having an issue with a used item, please reach out—we’re always here to help. 🙂 Warranty Any defective products will be replaced up to 90 days after purchase. A few examples of this would be a defective product right out of the box or issues not holding a charge, etc. This does not include normal wear and tear, accidental damage, or misuse. Missing or Incorrect Items If something’s missing or not quite right in your delivery, we’ll make it right. Please contact us within five days of delivery so we can resolve the issue quickly. What to do: Email your order number and a photo of everything you received to support@cartisan.tech. We’ll review the information and arrange for the missing item to be shipped or the incorrect item to be replaced. Damaged or Defective Items Although each piece is handmade and goes through a quality control check, occasionally a defective product may slip through. If your item arrives damaged or doesn’t work as expected, please let us know within 15 days of delivery so we can help. How to report a defect: Send us your order number along with photos or a short video showing the problem. We’ll determine whether to send a replacement or issue a refund and will get back to you as soon as possible. SavedBy Shipping Insurance For added peace of mind, you can add SavedBy Shipping Insurance at checkout. When selected, your order is protected against loss, theft, and damage in transit. If something goes wrong, you can request a replacement or refund directly through SavedBy. The cost is a small fee based on your order value, shown next to the insurance toggle in cart/checkout. How it works 1. Add at checkout: Toggle SavedBy Package Protection in your cart/checkout. The small fee is shown before you pay. 2. Get your claim link: You’ll receive a separate SavedBy email with a “File a claim” button. 3. File if needed: Use that link to submit your claim with basic details (and photos for damage). What’s covered - Lost in transit (package stops updating or never arrives) - Stolen after delivery (marked “delivered” but you can’t locate it) - Damaged on arrival (items arrive broken/defective) Good to know - Coverage applies only if you add SavedBy before completing your order. - Claim timing and simple documentation requirements are shown in your SavedBy email/portal. - Replacements or refunds are issued once your claim is approved. Where to file a claim Click “File a claim” in the SavedBy email you receive after checkout. If you can’t find it, check spam or search your inbox for “SavedBy.”

Last updated on Sep 27, 2025

Payment Methods & Promotions

Accepted Payment Methods Credit/Debit Cards: Visa, MasterCard, American Express, Discover Buy Now, Pay Later: Sezzle All payments are processed securely through Shopify Checkout. We never store full card details. What is Sezzle? Sezzle lets you split your purchase into 4 interest-free payments over 6 weeks (no interest when paid on time). How Sezzle works on our store 1. Choose Sezzle on the Payment step in Shopify Checkout. 2. You’ll complete a quick approval/sign-in with Sezzle. 3. Pay 25% today; the remaining 3 payments are automatically charged every two weeks. 4. Your order is confirmed; we’ll process and ship per our normal timelines. Sezzle details - Available to customers 18+ in supported regions. - Approval, limits, and any late/reschedule fees are managed by Sezzle. - No impact on order timing—we ship after Sezzle approves your order. - For payment date changes or billing questions, please use your Sezzle account or Sezzle Support. Returns/Refunds with Sezzle If we issue a refund, it’s sent to Sezzle. They’ll adjust your remaining payments and refund any installments already paid, per Sezzle’s policy. Promotions & Discount Codes - Enter your code in the Discount code box at checkout and click Apply. - One code per order - Some promotions may exclude certain products or sale items. Gift Cards & Store Credit - Shopify Gift Cards: Enter the code at checkout like a payment method. - Store Credit (if applicable): Enter the code at checkout like a payment method. Taxes, Currency & Authorization Holds - Sales tax is calculated at checkout based on your shipping address. - Orders are charged in US Dollars; your bank may apply conversion fees. - Some banks show a temporary authorization hold that clears automatically. Payment Troubleshooting - Double-check that your billing address matches your bank records. - Try another method or contact your bank to approve the charge. - For Sezzle-specific issues, manage your order in your Sezzle dashboard. Quick FAQs Can I use a promo code with Sezzle? Yes—apply the code at checkout before choosing Sezzle. When are Sezzle payments due? Every two weeks after your first 25% payment (see your Sezzle account for dates). Do you ship Sezzle orders right away? Yes—after Sezzle approval, we process and ship like any other order.

Last updated on Sep 26, 2025

Atom Technical/Spec Sheet

General Specifications - Size: 52 × 26 × 18.7 mm - Battery capacity: 550 mAh - Current: 3A discharging - Battery Cell Working Voltage: 3.2–4.2V - Output voltage: Stepless voltage regulation 1.8–4.2V - Static current: < 10 μA - Charging port: Type-C - Loading range: ≥ 0.8 Ω - Screen material: LCD - Shell material: Plastic Characteristic Parameters - Power on/off: Press the button 5 times to power on/off. The screen will enter standby mode after 10 seconds of inactivity. - Connecting: - When the atomizer is connected in standby mode, the green light flashes 1 second to wake the screen. - In no-load mode, the white light flashes 3 times. - In short circuit mode, the red light flashes 3 times. - Screen display: Current power and gear are shown when powered on. If idle for 10 seconds, the screen turns off and enters standby. - Preheat: Press 2 times within 1.5 seconds to start automatic mode and preheating. - 1.8V preheat lasts 15 seconds. - Screen shows “preheating” and flame mark flashing. - After preheating, normal display resumes. - Smoking (use): Press the button to smoke, gear lights up. - Screen display: Current power level, gear, puff count. - Turns off if idle for 10 seconds. - Stepless voltage: Adjustable range: 1.8–4.2V. - Flip the switch upward: increases by 0.1V per step. - Flip downward: decreases by 0.1V per step. - Holds to adjust continuously. - Cycles back to 1.8V after max. - Ambient light flashes when adjusting. - Battery indicator: - Short press (when off): wakes the screen but not the light. - Long press: lights up display. - 5 bars = battery level (each bar = 20%). - Screen display: Short press shows current power/gear briefly, then turns off. - Puff count function: Yes. - Clear puff: Press the button twice, then hold down the third time to clear puffs. Charging Specifications - Low battery voltage: Below 3.2V → red light flashes 10 times + 2 vibrations. - Screen display: Power shows 0. - USB charging current: 5V/0.5A with overvoltage protection. - Power off to charge. - Does not support fast charging. - Charging: - Red = charging - Green = fully charged - Screen display: 5 bars cycle until full, charging mark stays lit when full. - Charging time: ~60 minutes - Charging high-voltage protection: 5V/0.5A = normal. 7V–28V → protection triggers, stops charging current. Protection Features - Smoking timeout: 10s puff → red light flashes 4 times, device stops. - Switch memory: Screen display does not change. - Overload: PCBA with overvoltage protection. - Short-circuit protection: Red light flashes 3 times, output cut off. - No load: White light flashes 3 times. - Overload (low resistance): If resistance < 0.8 Ω → white light flashes 3 times, standby.

Last updated on Sep 26, 2025

The Inspector Technical/Spec Sheet

General Specifications - Size: 40.3 × 87.25 × 135.2 mm - Battery capacity: 650 mAh - Battery discharge current: 3A - Working voltage: 3.2–4.2V - Output voltage: Stepless 1.8–4.2V - Quiescent current: < 200 μA - Charging port: Type-C - Resistance: ≥ 0.8 Ω - Material: Plastic shell + zinc alloy - Fit cartridge: Ø 14 × 62 mm Operating Parameters - Turn on/off: Press the power button 5 times within 1.5 seconds. The screen will turn off after 10 seconds of inactivity. - Path tips: When powered on, connect the atomizer. The flame light will turn white for 1 second. - Preheat: Press the button twice within 1.5 seconds to start preheating. Device preheats at a constant 1.8V for 8 seconds. - Operating system (usage): - While smoking or puffing, flame light flashes. - After smoking ends, flame light turns off. - Adjust voltage: Press the button 3 times within 1.5 seconds to enter adjustment mode. - Range: 1.8V–4.2V - Each press increases 0.1V. Hold button to increase continuously. - After reaching 4.2V, release → returns to 1.8V. - If no operation for 3 seconds, exits adjustment mode automatically. - Screen turns off after 10 seconds of inactivity. - Power indicator: Short press the button → wakes the screen, shows battery percentage & blocks. - Memory of counts / reset count: After pressing fire 2 times, press and hold the third time to reset puff counter to 0. Charge Parameters - Low battery indication: When battery is <14%, the last battery block turns red. - USB charging current: 5V/0.5A with overvoltage protection. - Smoking/other operations not supported while charging. - Fast charging not supported. - Charge display: - While charging: lightning symbol flashes green. - Fully charged: lightning symbol stays green. - During charging: 7 battery blocks flash from white → blue until fully charged (all blocks blue). - Charging time: ~80 minutes - Charging high-voltage protection: 5V/0.5A = normal. 7V–28V = protection mode, charging cut off. Screen shows no indication. Protective Features - Smoking timeout: 15s puff = device stops, enters standby (no screen indication). - Voltage memory: Remembers last power level. - Overvoltage protection: PCBA with overvoltage protection. - Short-circuit protection: Screen flashes 4 times, output cut off. - No load: Screen flashes 3 times, enters standby mode. - Overload protection: If resistance < 0.8 Ω, screen flashes 4 times, enters standby mode.

Last updated on Sep 26, 2025

Veil Bar Flow Technical/Spec Sheet

General Specifications - Size: 99.3 × 42.3 × 20.4 mm - Battery capacity: 650 mAh - Current: 3A discharging - Voltage: 3.2–4.2V - Output voltage: 1.8V / 2.4V / 2.8V / 3.4V / 3.8V - Static current: < 10 μA - Charging port: Type-C - Loading range: ≥ 0.8 Ω - Product net weight: 65 g - Shell material: Aluminum alloy shell + silicone mouthpiece + plastic bottom - Fit cartridge: Ø 14 × 52 mm or Ø 12 × 58 mm (dimensions without thread head) Operation Specifications - Power on/off: Press the button within 1.5s to turn on or off. Indicator light remains on for 1 second to confirm. Note: No auto-shutdown; must be powered off manually. - Share mode: Press twice within 1.5s to enable automatic smoking. - Colorful rainbow lights = share mode active. - Stops after 15s of continuous operation. - Operating system: - Auto-draw: Current light gradually brightens when inhaling, fades out when stopped. - Button control: Hold the button to smoke; current light stays bright during operation, fades when released. - Change voltage: (Factory default = blue, 3.4V) - 1.8V → Yellow light - 2.4V → Purple light - 2.8V → Green light - 3.4V → Blue light - 3.8V → Red light - Power indicator: Press button once to display battery level (light stays on for 2s): - 75% → Green light - 35–75% → Blue light - <35% → Red light Charging Specifications - Low voltage: Below 3.2V → red light flashes 10 times; alarm to charge. - USB charging current: 5V/0.5A with overvoltage protection. - Vaping or other operations not supported while charging. - Fast charging not supported. - Charging display: Red = charging Green = fully charged - Charging time: ~80 minutes - Charging high voltage protection: 5V/0.5A = normal. 7V–28V = protection mode, charging cut off. Protection Features - Smoking timeout: >10s puff → red light flashes 4 times, standby. - Switch memory: Remembers last voltage setting after reconnection. - Overload: PCBA with overvoltage protection. - Short circuit: Red light flashes 3 times, standby. - No load: White light flashes 3 times, standby. - Overload (low resistance): <0.8 Ω → white light flashes 5 times, standby.

Last updated on Sep 29, 2025

Veil Bar Duo Technical/Spec Sheet

General Specifications - Size: 96 × 51 × 24.5 mm - Battery capacity: 650 mAh - Current: 3A discharge - Battery cell working voltage: 3.2–4.2V - Output voltage: 1.8V / 2.4V / 2.8V / 3.4V / 3.8V - Static current: < 10 μA - Charging port: Type-C - Loading range: ≥ 0.8 Ω - Screen type: LCD screen - Body material: Plastic shell + silicone mouthpiece + stainless steel atomization chamber liner - Atomizer range: Ø 14 × 45 mm, up to 2g atomizer Operating Parameters - Power switch: Press main button 5 times within 1.5 seconds to toggle power on/off. - Device checks atomizer channel when powering on. - If no atomizer detected: L or R indicators won’t light. - If no docking station is connected: neither L nor R will light. - Screen enters standby if idle for 10 seconds. - Connection: Base connects to battery box to check the circuit. - When connected, L and R + gear light indicators represent active channels. - Shift atomizer: Press small button to switch atomizer channel. - R or L + gear indicator lights up directly. - If one channel has no atomizer, it cannot be selected. - Preheat: Double press or inhale twice within 0.5 seconds. - Preheats at constant 1.8V for 15 seconds. - Any button press during preheat stops process. - Screen shows R or L gear indicator; turns off after 10s inactivity. - Smoking (use): Draw-activated. Hold button won’t trigger vaping. - Screen has no prompts during inhalation. - Turns off if idle for 10 seconds after inhale. - Change voltage: Press main button once → shifts voltage gear. - Independent voltage adjustment for left and right channels. - Factory default = 2.8V. - If no atomizer installed, that channel cannot shift gears. - Five gears: 1.8V / 2.4V / 2.8V / 3.4V / 3.8V - Screen displays current gear, turns off after 10s inactivity. - Battery indicator: Any button press (off-screen state) → screen lights, shows current battery level. - Turns off after 10s inactivity. Charging Parameters - Low battery: Screen shows 0 when battery < 3.2V. - USB charging current: 5V / 0.5A with overvoltage protection. - Does not support smoking or fast charging while charging. - Charging: - Screen displays actual battery level + percentage. - Lightning symbol blinks during charging. - Gear indicators + channel indicators stay off. - Fully charged = screen 100%, lightning symbol steady green. - Unplugging charger lights up gear + channel indicators. - Screen brightness dims 50% after 10s to reduce glare. - Short press button → wakes screen; dims again after 10s. - Charging time: ~90 minutes - Charging high-voltage protection: 5V/0.5A = normal. 7V–28V = triggers protection, charging cut off. Protective Features - Smoking timeout: Puff > 15s → screen flashes 5 times, device stops. - Switch memory: Gear memory supported. - Overload protection: PCBA with overvoltage protection. - Short-circuit protection: Screen flashes 4 times across entire screen. - No load: Screen flashes 3 times across entire screen. - Overload (low resistance): If resistance < 0.8 Ω → screen flashes 4 times, standby.

Last updated on Sep 29, 2025

Veil Bar Neo Technical/Spec Sheet

General Specifications - Size: 87.7 × 42.4 × 19.8 mm - Battery capacity: 650 mAh - Current: 3A discharging - Voltage: 3.2–4.2V - Output voltage: 1.8V / 2.4V / 2.8V / 3.4V / 3.8V - Static current: < 10 μA - Charging port: Type-C - Loading range: ≥ 0.8 Ω - Screen type: LCD - Device material: Silicone mouthpiece + plastic shell - Fit cartridge: Ø 14 × 56 mm Operation Specifications - Turn on/off: Press button 5 times to power on/off. - Connecting: - Green light on for 1s = device connected to base, displaying battery & gear. - White lights flash 3 times = No Load. - Red lights flash 3 times = Short Circuit. - Screen will not light if no atomizer or short circuit. - Preheating: Double press (2 times) or rapid draw (2 inhales within 0.5s). - Preheat at constant 1.8V for 15s. - Screen displays 1.8V, flame icon flashes until preheat ends. - Current battery always displayed. - Screen turns off after 10s of inactivity. - Smoking (use): - Auto-draw: Current light stays on during inhale, fades out when stopped. - Button control: Hold button to smoke; light stays on, fades when stopped. - Screen display: Flame icon lights, shows power + voltage. Turns off after 10s of inactivity. - Change voltage: Press button 1 time to change voltage (default = Green, 2.8V). Light indicates voltage for 2s: - 1.8V = Yellow - 2.4V = Purple - 2.8V = Green - 3.4V = Blue - 3.8V = Red Screen display: Shift directly switches voltage; turns off after 10s inactivity. - Power indicator: - Press button 1 time → wakes screen, shows current voltage. - Press again → shows battery level. - No operation → turns off after 10s. Charging Specifications - Low voltage: <3.2V = red light flashes 10 times, device enters standby. - Screen shows battery = 0. - Charging current: 5V / 0.5A with overvoltage protection. - No smoking or work during charging. - Charging display: - Red = charging - Green = full - Screen shows % and battery blocks. - Lightning mark blinks during charging. - Full = 100% + steady lightning icon. - Screen stays lit during charging, brightness reduces 50% after 10s to prevent glare. - Charging time: ~80 minutes - Charging high-voltage protection: 5V / 0.5A = normal. 7V–28V = protection mode, charging cut off. Protection Features - Smoking timeout: >10s puff → red lights flash 4 times, standby. - Switch memory: Remembers last voltage after reconnect. - Overload protection: PCBA with overvoltage protection. - Short circuit: Red light flashes 3 times, cut-off. - No load: White lights flash 3 times, standby. - Overload (low resistance): <0.8 Ω → red lights flash 3 times, standby.

Last updated on Sep 29, 2025

Veil Bar Pro Evo Technical/Spec Sheet

General Specifications - Size: 21.70 × 48.41 × 89.04 mm - Battery capacity: 1000 mAh - Current: 3A discharging - Battery cell working voltage range: 3.2–4.2V - Output voltage: Stepless pressure regulation 1.8V–4.2V - Static current: < 10 μA - Charging port: Type-C - Load range: ≥ 0.8 Ω - Screen type: Digital tube screen - Shell material: Plastic shell + silicone cigarette butt - Atomizer range: Ø 14 × 51 mm / Ø 12 × 62 mm - Weight: — Operating Parameters - Switch on/off: Press button 5 times to power on/off. - Ambient light + blue light stay on when powered. - Screen display: Gradual light-up when powering on, 2s shutdown fade-out. - Connecting: When atomizer is connected in standby: gear lights up for 1s, wakes screen. - No atomizer → light stays off. - Preheat: Double press within 1.5s to start warm-up. - Preheats 8s at 1.8V constant pressure. - Screen shows circular progress bar animation + power/mouth count updates. - Smoke (use): Both head and button smoking supported. - Atmosphere + breathing lights flash when inhaling. - Middle globe lights up (UI display). - Lights up in 6s increments. - Records number of puffs each time. - Change voltage: Click button = +0.1V per press. - Long press = rapid adjustment. - Max = 4.2V (auto reset to 1.8V after release). - Ambient light changes from yellow → red as voltage increases. - Range: 1.8V–4.2V. - Power display: Screen shows percentage of power. - Mouth count record: Device records number of puffs. Charging Parameters - Low voltage: <3.2V → red light flashes 10 times, enters standby. - Screen: Lightning symbol flashes white, red light flashes with “lightning breath.” - USB charging current: 5V / 0.5A with overvoltage protection. - No smoking/operation during charging. - Fast charging not supported. - Charging display: - Green light = charging. - Full green = fully charged. - Screen shows % with lightning symbol + progress grids. - Remains lit during charging, dims after 10s to prevent glare. - Restores brightness when interacting. - Charging time: ~115 minutes - Charging high-voltage protection: 5V/0.5A = normal. 7V–28V = triggers protection, charging cut off. - Screen shows no additional prompt. Protection Features - Smoking timeout: >10s puff → red light flashes 4 times, standby. - Gear memory: Saves last voltage setting. - Overload protection: PCBA with overvoltage protection. - Short circuit: Red light flashes 3 times, output cut off. - Screen shows no prompt. - No load: White light flashes 3 times, standby. - Screen shows no prompt. - Overcurrent protection: If resistance < 0.8 Ω → red light flashes 3 times, standby.

Last updated on Sep 29, 2025

How to use the Cartisan Flex

What's in the Box Your Flex comes with: - Flex battery (always included) - Flex Wax Atomizer (always included) — a ceramic orbital heating chamber optimized for concentrate vaporization - Flex Flower Atomizer (included in the combo package) — a stainless steel chamber designed for flower - USB-C charging cable Both atomizers are also available separately as replacements. Before You Start Charge your device. Plug the Flex in using the included USB-C cable. The red LED stays on while charging, and a full charge takes about 100 minutes. The device cannot be used while charging. Use a standard 5V/0.5A USB source — fast chargers aren't supported and will trigger overvoltage protection. Never submerge any part of the Flex — battery or atomizers — in alcohol or water. See the Cleaning section for the right way to clean each part. How the Flex Works The Flex automatically detects which atomizer is attached and switches to the right mode. You don't change modes manually — just screw on the atomizer you want to use: - Flex Flower Atomizer attached → Voltage Mode (5 levels, for dry flower) - Flex Wax Atomizer attached → Temperature Mode (3 levels, for concentrates) - Standard 510 cartridge attached → Voltage Mode (5 levels, for oil cartridges) When you attach an atomizer correctly, the device vibrates once to confirm the connection. If you don't feel a vibration, the atomizer isn't seated properly — see Troubleshooting. Button Basics The Flex uses a single button: - 5 clicks — power on or off (device vibrates, LED blinks 5 times) - 1 click (while on) — cycle through the levels for the current mode - Press and hold (Flower Atomizer or 510 cart) — fire while inhaling - 2 clicks (Wax Atomizer) — start a temperature-controlled session Note: if you've used other Cartisan variable-voltage devices, the Flex cycles differently. Most Cartisan 510 pen style devices use 3 clicks to change voltage — the Flex uses 1. Battery Level Indicator Every time you power the Flex on or attach a new atomizer, the LED briefly shows your remaining battery: - 🟢 Green — more than 75% - 🔵 Blue — 35% to 75% - 🔴 Red — less than 35% This is separate from the mode-select colors. After the battery-level flash, the LED will display the color of your current voltage or temperature setting. When the battery drops below 3.2V, the red LED flashes 10 times as a low-battery warning. Recharge before your next session. Using the Flex with Flower 1. Attach the Flex Flower Atomizer. Screw it onto the battery — snug, but not overtightened. Wait for the confirmation vibration. 2. Load the chamber. Add a small amount of flower. Don't overpack; airflow matters. 3. Power on. Click the button 5 times quickly. 4. Select your voltage. Click the button once to cycle through the five voltage levels: - 🟡 Yellow — 2.2V - 🟣 Purple — 2.8V - 🟢 Green — 3.2V - 🔵 Blue — 3.6V - 🔴 Red — 4.0V 5. Start lower for milder pulls; move up for bigger hits. The Flex remembers your last setting. 6. Start your session. Press and hold the button while inhaling. The LED lights up while you're firing. 7. Session cutoff. If you hold the button for more than 15 seconds continuously, the device cuts off automatically (red LED flashes 4 times) and enters standby to protect the battery. Release, wait a moment, and continue. 8. Power off. 5 clicks. 9. Let it cool before cleaning or switching atomizers. Using the Flex with Concentrates 1. Attach the Flex Wax Atomizer. Screw it onto the battery — snug, but not overtightened. Wait for the confirmation vibration. 2. Load the chamber. Add a small amount of concentrate. Don't overpack. 3. Power on. Click the button 5 times quickly. 4. Select your temperature. Click the button once to cycle through the three levels: - 🟢 Green — Low (400°F) - 🔵 Blue — Medium (500°F) - 🔴 Red — High (600°F) 5. Start your session. Click the button twice quickly. The device vibrates once and begins heating — you'll see the LED indicators flow clockwise around the ring as it heats up. 6. Inhale when ready. When the LED ring is fully lit and the device vibrates a second time (at 300°F), it's ready. Inhale as the temperature gradually rises to your preset level. The indicators unwind counterclockwise during vaping. 7. End the session. Sessions last up to 28 seconds and end automatically with a vibration and the LED fading out. To end early, click the button twice. 8. Power off. 5 clicks. 9. Let it cool before cleaning or switching atomizers. Using the Flex with Standard 510 Cartridges The Flex battery works with any standard 510-thread cartridge. 1. Screw the cart on — snug, not overtightened. 2. Power on: 5 clicks. 3. Set voltage: 1 click cycles through the five levels above. Start on Yellow or Purple for thin distillate; move up for thicker oils. 4. Press and hold the button while inhaling. 5. Power off: 5 clicks. Switching Between Atomizers Always power off first, let the atomizer cool, then unscrew and swap. The Flex will auto-detect the new atomizer and enter the right mode when you next power on — no settings to change. Screw on snugly but not overtight. You'll feel a single vibration when the atomizer is properly seated. Cleaning Your Flex Never submerge any part of the Flex in alcohol or water. This damages the electronics inside the atomizers, not just the battery. Flex Flower Atomizer: 1. Power off and detach. 2. Empty any residue from the chamber. 3. Wipe the interior with a dry cotton swab or small brush. 4. For stubborn residue, lightly dampen a cotton swab with 91%+ isopropyl alcohol and wipe only the interior surfaces. Never soak, never pour alcohol inside. 5. Let the atomizer air dry completely — several hours to be safe — before reattaching. Flex Wax Atomizer (ceramic orbital chamber): 1. Power off and let it cool. 2. Wipe out visible residue with a dry cotton swab. 3. To burn off stuck residue, reattach to the battery, set to Green (Low, 400°F), and fire briefly for 1–2 seconds — similar to dry-burning a banger. Let it cool, then wipe again. 4. For heavy buildup, a cotton swab dampened with isopropyl alcohol is fine on the interior only. Never soak. Battery: - Wipe the 510 threads and center pin with a lightly dampened isopropyl alcohol swab. - Keep moisture away from the button and USB-C port. - Never wipe the body with a wet cloth. LED Error Codes If the Flex behaves unexpectedly, the LED tells you what's wrong: White flashes 3 times: no atomizer is detected. Check that the atomizer is seated, clean the 510 threads and center pin. Red flashes 3 times: short circuit or overload protection. Detach the atomizer, check for damage, clean threads, reattach Red flashes 4 times (then standby): 15-second vaping timeout. Release the button, wait, and continue Red flashes 10 times: Low battery. Recharge. You cannot use it while it's charging.

Last updated on Apr 23, 2026