Discoloured water after installing the shower filter
If your shower filter produces black or grey water during first use, there's no cause for concern. A small amount of carbon dust — from the activated carbon filtration media inside the cartridge — can settle inside the filter body during transportation and storage. When water first flows through the filter, it carries this dust out.
To clear it: run water through the shower filter for 30–60 seconds, or until the water runs completely clear. The carbon dust is harmless and will not return after this initial flush.
If you continue to see discoloured water after the first flush, or if discolouration returns with each subsequent use, please contact us and we'll investigate and resolve the issue.
No discoloured water after installation
Some customers are surprised when their filter doesn't produce any discoloured water at all. This is perfectly normal — it simply means there was very little or no carbon dust inside your particular cartridge. The filter is not defective. The absence of discolouration is not an indicator of quality; it just reflects the amount of residual dust present after manufacturing.
Your filter is ready to use as soon as it's installed.