Water leaking from the bottom of the pitcher handle
If you notice water dripping from the bottom of the pitcher handle, this is almost always caused by overfilling the pitcher above the reservoir line — and it's by design, not a fault.
Why this happens
The pitcher is built with a deliberate drainage channel inside the handle. If unfiltered water in the Reservoir overflows the top of the Reservoir unit, the excess water runs down into the handle cavity and exits at the bottom.
This drainage is intentional. Without it, any overflow would collect inside the sealed handle space — a dark, damp environment where mould and bacteria can form. The drainage channel keeps the handle clean and prevents any standing water from building up inside the structure.
When else this can happen
The same drainage can occur when you tilt the pitcher to place it into the fridge — if the Reservoir is filled close to its maximum capacity, tilting the pitcher can cause water to slosh over the edge of the Reservoir and into the handle channel.
To prevent this: fill the Reservoir to just below its maximum line, and leave a little headroom before refrigerating. If the handle drainage happens regularly, it's a reliable sign the pitcher is being filled slightly too full.